When the booking is confirmed in writing, by telephone or in person, a contract is concluded between the customer and Ticketplan. These General Terms and Conditions apply to this contract. By paying the invoice at the latest, the customer accepts receipt and content of these General Terms and Conditions. For travel arrangements or individual services from other organizers, Ticketplan acts as an agent and their contractual conditions apply. This also applies when booking individual services such as flights.

2. Payment terms

For FLIGHT bookings, the invoice amount must be paid within 24 hours! When rebooking or For cancellations our fee is CHF 50 per person.

3. Package tours

Payment upon receipt of the invoice (booking confirmation by email) according to the information on the confirmation/invoice.
To guarantee the ticket price, we recommend paying immediately (within 24 hours) after booking. This enables us to issue the ticket early and prevents any subsequent price increases (e.g. fuel surcharges).

4. Price Changes

We reserve the right to increase prices in the following cases:
Tariff changes by transport companies (e.g. fuel surcharges)
New or increased government taxes or fees (e.g. VAT, airport taxes, security fees, etc.)
Exchange rate changes

5. Validity

The flight tickets are generally only valid for transport with the relevant airlines. Rebookings to other airlines, route changes or additional stopovers are no longer possible en route.

6. Period of validity

The period of validity of scheduled airline tickets usually begins from the first flight date. If it is an open ticket (without a single reservation), the validity period starts from the ticket issue date.

7. Free/Fixed flight dates

After the start of the trip, scheduled flights can either be freely rebooked, rebooked for a fee or fixed (not rebookable). Charter flights generally have fixed (non-rebookable) flight reservations.

8. Reconfirmation of flight tickets

Most airlines do not require reconfirmation. Nevertheless, we recommend confirming any reservation with the airline at least 72 hours before the return or onward flight. This allows you to check the departure time stated in the flight ticket and, if necessary, leave a contact address. Failure to provide a return confirmation can result in the loss of the transport claim; any additional costs will be borne by the customer.

9. Service tax and reservation fee

A service fee per person is charged for flights, individual trips and all-inclusive arrangements to cover costs in the areas of liability, documents/information material or CRS fees.

10. Rebookings before the start of the trip

Depending on the airline and organizer, a rebooking fee will be charged for changes to the data before the travel documents are issued. After the travel documents have been issued, rebookings before the start of the trip are considered cancellations as the documents must be reissued. In such cases, cancellation costs arise. Charter flights cannot be rebooked, or can only be rebooked for very high fees.

11. Rebookings after the start of the trip

Any rebooking costs of the airlines and organizers will be passed on to you 1:1. If rebookings are processed by Ticketplan after departure, additional costs will apply.

12. Cancellation provisions

In the event of cancellation before departure, Ticketplan will incur costs; But airlines, transport companies and other organizers also claim cancellation costs. These costs and fees incurred in such cases will be passed on to the customer directly or through us. If you do not show up at the airport, you may incur cancellation costs of up to 100%. Our processing fee will not be refunded in the event of a cancellation.

13. Land Benefits

Campers, rental cars, hotels, etc. The cancellation costs vary depending on the service booked and the organizer.

14. Delivery of travel documents

The flight tickets and any other travel documents will be delivered to the passengers by post or email no later than one week before departure and/or after receipt of payment by Ticketplan.

15. Refund of airline tickets

As a rule, no refund is possible for unused sections. Completely unused tickets submitted for refund within the validity period may be eligible for a refund; However, it can be lengthy and take several months. The reimbursement costs deducted by airlines and organizers in such cases can be very high.

16. Loss of travel documents

Ticketplan recommends that the customer keep the exact ticket numbers and a photocopy of the travel documents separately. We cannot accept any liability if travel documents are lost.

17. Insurance

Ticketplan asks the customer to check whether he already has sufficient cancellation, return travel, health, accident or other insurance. We strongly recommend that the customer take out cancellation cost and SOS return travel insurance. The employees of Ticketplan will be happy to help you.

18. Passport, visa, vaccinations

The customer is responsible for compliance with individual passport, visa, customs, foreign exchange and vaccination regulations as well as for obtaining the necessary documents. Ticketplan assumes no liability whatsoever.

19. Warranty

Ticketplan adheres to an objective description of the services. If the customer nevertheless has cause for complaints because the service does not correspond to our confirmation/invoice or has significant defects, the following procedure must be followed: The customer immediately informs the service provider (e.g. hotel) as well as the organizer’s representative on site and/or us and demands immediate remedial action. If this is not possible, written confirmation must be requested.

20. Ombudsman