2. Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator:

Ticketplan LLC 
Dachsfelder str 30
CH – 4053 Basel

Telephone: 061 222 22 44
Email: info@ticketplan.ch

If you have any questions or concerns about data protection, you can contact us at any time at this address.

3. How do we collect your data?

On the one hand, your data is collected when you provide it to us. This could, for example, be data that you enter into a contact form. On the other hand, data is also automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). Please see the description under point 7 below for details on the technical collection and use of data through third-party cookies, analysis tools and plug-ins. If you send us inquiries using the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us in order to process the inquiry and in case of follow-up questions. If you send us personal data from third parties, Please make sure that the person concerned agrees to this. The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

4. What do we use your data for?

We use your data exclusively for the purposes described in this data protection declaration, namely to market and provide products or services, to answer your inquiries via the contact form or to send you the newsletter you have ordered. Some of the data is collected to ensure that the website is provided error-free. The data created when you use the website can also be used to analyze your user behavior. Please see the description under point 7 below for details on the technical collection and use of data through third-party cookies, analysis tools and plug-ins.

5. What rights do you have regarding your data?

5.1 Rights of those affected

Within the framework of the applicable legal provisions, you have the right to free information at any time about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correct, block or delete this data.

5.2 Right to complain

Furthermore, in the event of data protection violations, you have the right to take ordinary legal action and to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

5.3 Revocation of consent

Some data processing operations are only possible with your express consent, such as sending the newsletter described in point 8 below. You can revoke any consent you have already given at any time. All you need to do is send us an informal email. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation. 5.4 GDPR Although we as a Swiss company are subject to the Swiss data protection law, we also endeavor to comply with the standard of the EU General Data Protection Regulation (“GDPR”), which came into force on May 25, 2018, for users from the EU. If you are able to assert special data subject rights under the GDPR or have other concerns in this regard, please contact us at the address given in point 2 above.

6. Technical and organizational measures

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this website uses an SSL or. TLS encryption. You can recognize an encrypted connection by the browser address line changing from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties. However, we would like to point out that data transmission over the Internet (e.g. when communicating via email) can have security gaps. Complete protection of data from access by third parties is not possible.

7. Third-party cookies, analysis tools and plug-ins

When you visit our website, personal data and your surfing behavior can be statistically evaluated by third parties abroad. This happens primarily with cookies and with so-called analysis programs and plug-ins. In some cases, you can use technical settings to counteract such data collection and processing. Please note, however, that in this case some of the functions of the website cannot be fully used.

7.1 Cookies

Some of the websites use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases. exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. Cookies that are necessary to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they are described separately in this data protection declaration. If cookies are deactivated, the functionality of this website may be restricted. Cookies that are necessary to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they are described separately in this data protection declaration. If cookies are deactivated, the functionality of this website may be restricted. Cookies that are necessary to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are stored. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they are described separately in this data protection declaration. shopping cart function) are saved. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they are described separately in this data protection declaration. shopping cart function) are saved. The website operator has a legitimate interest in storing cookies in order to provide its services in a technically error-free and optimized manner. If other cookies (e.g. cookies to analyze your surfing behavior) are stored, they are described separately in this data protection declaration.

7.2 Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• operating system used
• Referrer URL
• Host name of the accessing computer
• Time of server request
• IP address

This data will not be merged with other data sources. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website – for this purpose the server log files must be recorded.

7.3 Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

7.3.1 IP anonymization

We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.

7.3.2 Google browser plugin

You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=de.

7.3.3 Objection to this data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Google Analytics . You can find more information about how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de .

7.3.4 Order data processing

We have concluded the standard data processing contract with Google published on its website, in which Google guarantees compliance with European data protection regulations.

7.3.5 Demographic characteristics in Google Analytics

This website uses the “demographic characteristics” function of Google Analytics. This allows reports to be created that contain information about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section “Objection to data collection”.

7.4 Google Web Fonts

This site uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, the browser you use must connect to Google’s servers. This gives Google knowledge that our website was accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and attractive presentation of our online offerings. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 Letter f of the GDPR. If your browser does not support web fonts, a standard font will be used by your computer. For more information about Google Web Fonts, seehttps://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/ .

7.5 Google Maps

This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

In order to use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offerings and to make it easy to find the places we indicate on the website. This represents a legitimate interest within the meaning of Article 6 Paragraph 1 Letter f GDPR.

You can find more information on how to handle user data in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/ .