Frequently Asked Question

For our trips that require a visa, we automatically charge you the costs because we assume that we can organize this for you. The responsibility for timely visa processing therefore lies with net-tours.
Please note that we are guided by the entry requirements for Swiss citizens, which is why we recommend that citizens of other nationalities call the consulate.

If you wish, you can also obtain the visa yourself; the costs will be reduced accordingly.

Ticketplan has excellent contacts with airlines and hotels worldwide. Through long-term partnerships, persistent negotiations and the concentration on selected products, our partners are prepared to grant advantageous price conditions - from which you as a guest benefit.

Have you found your dream trip and would you like to book it now?
For every trip you will find a button that says “Book”. As soon as you press this you will automatically be taken to the booking form. Please fill out all the information there and complete your booking with the “Send booking” button.

Within a few minutes you will receive a summary of your booking by email. You will receive the final booking confirmation by post or email within 48 hours. 

Of course, you can also contact us by telephone to make a booking.

Written confirmation by post or email is decisive for your booking. If the trip you want can no longer be booked, our travel advisors will contact you immediately.

With net-tours you have the right to withdraw from the contract free of charge within 7 days of booking confirmation. Bookings made less than 21 days before departure, as well as all cruises, are excluded from this right. 

During our trips we bought a fixed number of airfields, rooms and cabins. Once these seats are sold, we may only be able to purchase additional seats at a higher price. As a rule, we will inform you during the online booking process that there may be a surcharge. You still have the option of withdrawing from the booking if you do not agree to the surcharge. 

Would you rather fly business or would you prefer a room with a sea view?
We do our best possible!
Inform us about your needs and we will be happy to start a non-binding price inquiry with our partners.

Our ticketplan catalog appears twice a year, in summer and winter.

If you book a country for which you need a visa as a Swiss citizen, this will be charged automatically. Ticketplan is therefore responsible for the timely organization. Please note that we always follow the travel regulations for Swiss citizens, which is why we ask citizens from other countries to contact the consulate.

If you wish, you can also organize the visa yourself. The costs on your bill will decrease accordingly.

You can pay for your desired trip against an invoice or with Reka Checks. Further information about paying with Reka Checks can be found under the “Travel Information” section.

The deposit for your trip amounts to 40% of the arrangement price and must be paid within 7 days of booking. The remaining payment must be paid no later than 4 weeks before the departure date. The exact payment details are noted on your payment slip.

Special deposit conditions apply for world trips. You can find the detailed information on your invoice.

With our offers, infants up to their 2nd birthday travel almost free of charge. There are only costs for the airport taxi (depending on the destination, approx. Fr. 120 per child)

Children from 2 years old to their 12th birthday benefit from very attractive discounts or fixed children's prices when staying in a room with 2 full-paying people (only applies to certain offers which are marked accordingly).

There are great children's prices, especially on cruises - we ask that you contact us for a reduction, as these are not visible on the homepage.

Detailed information about the child reductions can be found in the detailed view of the respective trip under the “Travel dates & prices” section. You are also welcome to call us to inquire about an offer that has not been explicitly noted.

To process the booking of your trip, we need your personal data, such as first and last name, telephone number, fax number, e-mail address and postal address. We assure you that we only use this data internally to process our booking and manage it accordingly. Your personal data will not be made available to other people or companies (with the exception of shipping companies who require your passport details to confirm your booking). We further assure you that we will protect your data from unauthorized access by third parties.


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